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Frequently Asked Questions
You should receive your goods within 5-7 working days if you are located within the Republic of Ireland, two to three weeks if you are in the European Community, and for all other countries delivery times vary, and in some cases delivery is not possible at all. In such a case you will be immediately notified by e-mail and a full refund will be issued to your credit card. Delivery must be to the address at which your payment card is registered. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods. Delivery to PO boxes is not possible.
- Delivery charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the volume / weight of
- Shipping rates
Shipping Rates not available at the moment, please try again later.
- These rates are subject to change without notice should the rates we are charged increase.
- Please be informed that as distributor, we are contractually obligated by some of our suppliers (incl. Gibson/Epiphone, Zoom, Dunlop) to distribute their products only in the Republic of Ireland. While we are constantly working to expand those rights to include other parts of the world, we do have some restrictions at this time.
- Is delivery possible to the US or outside Europe?
We have distributors worldwide, click here to find your nearest distributor.
- What happens to my order if i am not there to receive my parcel?
If there is no one to receive your parcel, a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local depot. If you telephone the number on the card you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.
- Cancellation procedure & returns policy
When purchasing goods or services from this website your contract is with Waltons Music Ltd. All goods and services are sold in accordance with The European Directive on Distance Selling (Directive 97/7/EC). This directive essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days after the day of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and Waltons Music Ltd agree otherwise. This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods must be returned and re-packed in the original packaging as received complete 'AS SOLD' and in 'AS NEW' condition (if the packaging has been opened to examine the product/s it must have been done so without damaging the packaging or the product/s in any way). Please Note: Waltons Music Ltd has the right to terminate the contract in the event that the goods are unavailable, mispriced or cleared funds are not received.
Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements plus contact products such as Microphones/Brass/Woodwind/in-ear systems and strings are non-returnable and excluded from the "cooling off" period/return option.
The consumer will be responsible for the cost of and return arrangements of any goods to us, under the "7-day cooling off period". Waltons Music Ltd strongly recommend that if returning goods that customers use an insured courier service, as Waltons Music Ltd will not be responsible for the goods until they have been checked and signed for. Waltons Music Ltd will pay and arrange a collection from you if you report a product fault during the initial 7 day period and the goods prove to be faulty. Similarly, in the case of returns/complaints that can be attributed to an error by Waltons Music Ltd, Waltons Music Ltd will cover the cost of collecting goods during the "7-day period". Please inform us (in writing with the returning product/s) of the reason for which the goods are no longer required or wanted.
All Waltons Music Ltd products are covered by a standard one year warranty. If a fault should occur with your product after the first 7 days of receipt, you may wish to return the product, with a copy of your online receipt and a full written description of the fault to our returns department. Our returns department can send your faulty products to the manufacturer or authorised service centre on your behalf. Goods being returned must be shipped at the expense of the customer and by-own means.If the product is found to be faulty and is within the warranty period we will repair it free of charge and return the products to you.
The company will not accept any returns without a valid returns authorisation.To obtain a return authorisation please email firstname.lastname@example.org.The company reserves the right to make a re-stocking charge in the case of goods incorrectly purchased.
- Shortages and damages in transit
Any shortages or damages must be reported to the company within 24 hours or next working day from the delivery date.
- Is ordering secure?
It certainly is, all orders are taken over a secure server based in Dublin Ireland. We use 128 bit encryption so your information is 100% safe. You credit card information is sent to REALEX for processing and we do not store your credit card information.
I'm having problems viewing your site, what's up?
- How do I order from your shop?
It is pretty easy. You just add the items you want to your shopping cart, when you go to checkout we will ask you to setup an account if you don't already have one. This is done in one step and then you can pay for your items using our secure server. Next time you come along you can log in and the checkout procedure will be even easier. Once your order is placed you can view the status by logging into your account.
- Which payment methods do you support?
We accept the following:
- Stock levels
Orders are subject to availability and the stock listing of a product on our web site does not guarantee stock availability for your order. We do however, try to represent accurate stock availability information on our site at all times.
You will receive an email advising you of its despatch and the delivery details. Your order status will change to 'Shipped' when one or more of your ordered items has been dispatched from our warehouse.
Can I track my order? We advise all customers to Log-in to our site and view their order status records. Your order status will change from 'pending' to 'processing when item/s are picked from our warehouses to dispatch. The status will change once more, to 'shipped', when one or more of your ordered items has been dispatched from our warehouse. Items shipped together will have the same-tracking number.
- If the products are out of stock
- If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available.
- Waste from electrical and electronic equipment (WEEE)
Waste from electrical and electronic equipment (WEEE) has been identified as a priority waste stream by the European Commission due to its potentially hazardous nature, the consumption of resources used during the manufacture of electrical and electronic equipment and the expected WEEE growth rates. Prior to the introduction of the WEEE Regulations 2005 much of the electrical and electronic equipment (WEEE) in Ireland was disposed of in the municipal waste stream directly to landfill. This is not an ideal solution as WEEE can contain harmful substances that could cause problems to human health and the environment if not treated properly on disposal. In addition production of EEE involves non renewable energy and raw material resources which cannot be recovered if WEEE is disposed of indiscriminately. The WEEE Directive aims to reduce quantities of WEEE disposed of to landfill and reduce the harmful effects caused by WEEE on health and the environment whilst conserving natural resources.
- Product Recycling Fund (PRF)
Directive of the European Parliament on Waste Electrical and Electronic Equipment (WEEE)
From Saturday, August 13th 2005 under new WEEE Regulations regarding the composition of electrical and electronic equipment and the elimination of resulting waste, the WEEE recycling value chain is effective. From this day on we must improve the preservation of the environment and avoid waste of primary materials.
Separate collection: An adapted treatment
This regulation supports recyclable-waste collection of electrical and electronic equipment and appropriate consequential processing, with a view to recycle and reuse the waste. Dangerous components from some equipment can be isolated using an adapted treatment and the product can be better recycled.
Financing of the recycling value chain
Environmental Management costs are being introduced under the 2002 EU Directive on Waste Electrical and Electronic Equipment (WEEE) to fund the recycling, processing and safe disposal of old electronic equipment The amount corresponds to the cost of recycling for an end-of-life product and is entirely given to the compliance scheme for waste from electrical and electronic equipment in charge of recycling the end-of-life product. The amount may vary mostly depending on the category.
Recyclable-waste collection for end-of-life products
This selective collection will ensure the recycling of current products on the market once they reach the end-of-life stage.
Waltons.ie offers to collect your electrical or electronic end-of-life products for free. In order to arrange for a free take-back, please contact our Customer Service by e-mail.
Conditions for collecting end-of-life goods
The system is based on "1 product collected for the purchase of 1 product".
Products must be from a similar category or have the same function. For example, if you purchase an amplifier, we will take your old amplifier back and ensure free recycling in an ecological manner. If you purchase a guitar, we will not take back your old amplifier.
You will be notified 24 hours before the collection of your product by Dpd Ireland. Please ensure that the old product has been cleaned and disconnected from any utilities and is ready for immediate collection.
Local authorities accept household WEEE free of charge at its civic amenity site from members of the public. For more information about removal services or areas where products can be brought to in their local area, please contact your local authority. Check out the website www.weeeireland.ie for more information.
Online price display and information
All prices on the Waltons.ie website include the PRF cost (Producer Recycling Fund). Information about the Environmental Management Cost and the Producer Recycling Fund is available by clicking on the links that appear when the following is mentioned: "Producer Recycling Fund" and "PRF".